Volume Orders and Shipping Discounts

Retail Shipping Rates - US Domestic

Vitality Herbs and Clay ships primarily through the US Postal Service.  If you would like to use a different carrier, please call the office and speak to a customer service representative. There may be additional charges. 

Orders are usually shipped within 1-2 business days. When your package is shipped, you will receive an email (if you provided one) giving you the tracking number. This tracking number will give you an estimated time of delivery.

Free Shipping on US Domestic (including Puerto Rico, Alaska, and Hawaii) Retail orders of $250 or more (using the carrier of our choice). If a specific carrier is requested, you may be charged for shipping.

International orders

International orders pay shipping in all instances due to the variations in shipping rates from one country to the next. 

• Customs Fees- Vitality Herbs & Clay is not responsible for duties or fees incurred by customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package. Recipient of the package is responsible for any and all duties or taxes incurred by customs. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. It is your responsibility to contact your customs department to determine whether any duties/taxes apply.

Missing Packages

No package is insured unless you request it. If the delivery carrier doesn’t deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package.

Vitality Herbs & Clay is not the delivery carrier and is therefore not responsible for Lost/Stolen/Mis-routed/Not Received/Customs Captured International packages. In most cases, Lost/Stolen/Mis-routed/Not Received packages do show up. If such a misfortune occurs, we will do our best to help you locate the package, however, we cannot ship you replacement products at no charge. If the package is returned to us we will ask you to pay additional shipping costs to redeliver the package.

Coupon Code "pickup":

Local customers may use the coupon code "pickup" to remove the shipping cost and pick up at our location in Southern Oregon. If you are unable to apply the coupon code, please contact us and we will enable it for your account.

Retail Volume Discounts per Order to the same Address:

• A 5% Volume Discount applies to orders of $300 or more.
  
• A 10% Volume Discount applies to orders of $600 or more.
• A 15% Volume Discount applies to orders of $1,200 or more.
• A 20% Volume Discount applies to orders of $2,400 or more.

For Wholesale Orders

• Call 888-325-1475 for our Wholesale Discount Policy.
• Shipping is added to all Wholesale orders.
• Wholesale rates are based on retail volume per individual shipping destination.
• Wholesale rates are reserved for practicing therapists, manufacturers, retail/wholesale outlets, and resellers of the particular product line purchased.
• Wholesale rates are not granted to individuals with a business that does not resell or have us drop ship product to clients.